At Queen Styling, we prioritize customer satisfaction and aim to provide a seamless shopping experience. If you are not completely satisfied with your purchase, our refund policy outlines the conditions and processes for returns and refunds.
Eligibility for Returns
- Items must be returned within 14 days of the delivery date.
- The product must be unused, in its original condition, with all tags and packaging intact.
- Sale or discounted items are not eligible for returns or refunds unless they are defective or damaged.
Non-Returnable Items
- Customized or personalized items.
- Undergarments, swimwear, or any item marked as "Final Sale."
- Gift cards.
Return Process
- Initiate a Return: Contact our customer service team at [email address or phone number] with your order details and reason for return.
- Approval: Once your return request is approved, you will receive instructions for returning the item.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 7-10 business days.
- Shipping costs are non-refundable.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at [email address or phone number].
Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 48 hours of delivery with photographic evidence.
Contact Us
For further questions or assistance, please reach out to us at:
- Email: [Insert email]
- Phone: [Insert phone number]
